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Zoho Authorized PartnerZoho Implementation specialistsFixed-fee delivery

Zoho implemented properly the first time.

End-to-end Zoho implementation from an Authorised Partner in Sydney: discovery, design, configuration, integrations, data migration, training and support.

Book a free consultation →Call +61 485 005 101
Zoho Authorized Partner
★★★★★
100+ Zoho projects delivered · Rated 5.0 by our clients

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CertifiedZoho Certified Partner
Fixedfee per phase
Customintegrations included
Sydneybased, Australia-wide

Trusted by leading Australian organisations

Ray WhiteSavillsPickles AuctionsNSW GovernmentQueensland GovernmentWestpacRio TintoVan Brunt & Co. General ContractorsPaddington Uniting ChurchNewtown MissionHousing AustraliaUNSW SydneyAllianzMelbourne Cake StudioFernoRacing QueenslandConservation ManagementWaratah KitchensAUS EnergyInterim FinanceBody ArmourPurple Cow Real EstateUpskills QLDRecruitUp GlobalFulie Energy
Zoho Authorized Partner
Zoho CRM certifiedZoho Desk certifiedZoho Analytics certifiedZoho Creator Certified DeveloperZoho Creator Certified Expert

Zoho Authorized Partner. Certified across Zoho CRM, Desk, Analytics and Creator, implementing Zoho for clients across Australia, the US, UK and Canada.

Zoho OneCRMBooksDeskProjectsInventoryAnalyticsCreator
How we help you

Sound familiar? Here’s how we fix it.

The challenges we hear most from growing businesses, and how Zoho Implementation done properly turns them around.

The problemLeads slipping through the cracks
→
With Inayah + ZohoEvery enquiry captured in Zoho CRM, assigned and followed up automatically.
The problemThe same data typed into three systems
→
With Inayah + ZohoZoho apps share one database, and we connect Xero, MYOB and the rest.
The problemNo clear view of the numbers
→
With Inayah + ZohoLive Zoho Analytics dashboards replace end-of-month spreadsheets.
The problemA system nobody actually uses
→
With Inayah + ZohoWe configure Zoho around how your team works, then train every role.
The problemOffshore or DIY setups gone wrong
→
With Inayah + ZohoWe fix, simplify and document what is there before building more.
The problemManual follow-ups and reminders
→
With Inayah + ZohoWorkflows, SMS and Zia AI handle the chasing for you.
What we deliver

What we build with Zoho Implementation.

Six of the most valuable Zoho Implementation capabilities we design, configure and automate for you.

01STEPDiscovery and designMap processes beforeconfiguring anything.02STEPConfigurationModules, fields, layouts andblueprints built for you.03STEPIntegrationsXero, MYOB, telephony,ecommerce and more.04STEPData migrationClean, validated data fromyour old systems.05STEPTrainingRole-based training forevery user.
01

Discovery and design

Map processes before configuring anything.

02

Configuration

Modules, fields, layouts and blueprints built for you.

03

Integrations

Xero, MYOB, telephony, ecommerce and more.

04

Data migration

Clean, validated data from your old systems.

05

Training

Role-based training for every user.

06

Hypercare

Hands-on support after go-live.

The difference

Same work. A very different journey.

How an everyday process runs today, and after Zoho Implementation takes over the busywork.

BEFORE · MANUAL3–5 days6 steps · 5 handoffs⏱ 1 day1EnquiresProspect · web form2Copies leadSales · into spreadsheet⏱ 1 day3Calls backSales · next day⏱ 1 day4Builds quoteSales · in Word⏱ 1 day5ApprovesManager · by email6Gets quoteProspect · days laterAFTER · WITH ZohoSame day5 steps · 1 handoff⏱ instant1EnquiresProspect · web or phone2Captures & scoresAI agent · in Zoho CRM⏱ minutes3CallsSales · within minutes⏱ same day4Drafts quoteAI agent · from template5SignsProspect · Zoho Sign→
Benefits

What changes with Zoho Implementation.

The outcomes we set as targets with you, then measure after go-live.

Team adoptionpeople working in Zoho every dayAutomated stepsof routine updates handled for youOn-time deliverydeadlines metData qualitycomplete, current records
Hours back every weekData entry, chasing and re-keying run on their own.
One source of truthEvery team works from the same customer record.
Live visibilityDashboards replace spreadsheets and status meetings.

Figures shown are illustrative samples. Your own baselines are agreed during discovery.

How it works

From discovery to go-live.

A proven delivery approach with sign-off at every stage.

Typical rollout (example)W1W2W3W4W5W6W7W8W9W10Discovery workshopsSolution designZoho configurationIntegrations and AIData migration and testingTraining and go-liveHypercareGo-live
Zoho CRMZoho BooksZoho DeskZoho ProjectsZoho InventoryZoho AnalyticsZoho One+ Zia AIZOHO APPSYOUR OTHER SYSTEMS
Integrations

Connected to the systems you already run.

Zoho apps work together out of the box. We connect the rest: accounting, payroll, telephony, ecommerce and anything with an API.

Accounting and payrollXero, MYOB, QuickBooks and Employment Hero
Calls and SMSJustCall, Aircall, RingCentral, VoIP and SMS gateways
Ecommerce and productivityShopify, WooCommerce, Microsoft 365, Google Workspace and custom APIs

See all Zoho integrations →

Our story

Technology should make work easier, not harder.

Inayah Consulting began with a simple frustration: watching good businesses buy great software, then struggle because nobody took the time to understand how they actually work. Before Inayah, our Principal Consultant Paul Bharti spent years delivering technology change for organisations like BT, Westpac, HSBC, McKinsey and PwC. He saw the same lesson everywhere: the process has to come first.

Today we bring that discipline to growing businesses. We sit with your team, map how work really flows, and only then design Zoho around it. Many of our clients come to us after an offshore or DIY setup that didn’t stick, and the most rewarding part of our work is the moment a team stops fighting their system and starts trusting it.

We are based in Sydney and work with clients across Australia, the US, UK and Canada. You work directly with a senior consultant from first call to go-live.

What we stand for

Process firstWe map how you work before configuring anything.
Senior-led, accountableOne experienced consultant owns your project end to end.
Honest recommendationsTechnology-agnostic: we also implement HubSpot, Smartsheet, Pipedrive, Microsoft Dynamics and Jira, so we recommend what fits.
Built to be usedTraining and hypercare until your team runs it confidently.
Zoho Certified Partnercertified across the Zoho suite
5.0 ★on every rated Zoho client review
4 countriesAustralia, US, UK and Canada
PRINCE2 · ITILenterprise delivery discipline
Top Ratedon Upwork
Proof of success

Real Zoho projects, real results.

A selection of Zoho engagements, with results in our clients’ own words.

▶
Video case study

Toni McQuinn, Body Armour

Hear from Toni McQuinn at Body Armour about working with Inayah Consulting on Zoho.

Watch on YouTube →
Trades · Forecast Air ConditioningZoho CRM, invoicing and dashboards
Challenge
Running on instinct and spreadsheets: leads falling through the cracks, messy scheduling, slow manual invoicing and no visibility.
Solution
A Zoho setup tracking every lead from enquiry to job completion, automated invoicing and a readable dashboard.
Result
“Within weeks of going live, we’d already caught leads we would have previously missed and cut the time our team spent on admin significantly.”
Not-for-profit · Newtown MissionZoho implementation and ongoing support
Challenge
A church, community support and not-for-profit organisation needed a system suited to its unique work.
Solution
Zoho implemented alongside the team, with clear guidance, training and ongoing support.
Result
“A system that is practical, effective, and genuinely suited to our organisation.”
Recruitment · RecruitUp GlobalZoho One and Zoho Recruit
Challenge
An international recruitment firm needed Zoho One and Zoho Recruit tailored to its processes.
Solution
Automations, customisation and process optimisation across Zoho One and Zoho Recruit.
Result
“He understood our needs and quickly came up with solutions and process optimisations.”
Energy · Fulie EnergyCRM selection and Zoho CRM
Challenge
No prior CRM knowledge and a limited budget.
Solution
A clear comparison of CRM options, then a Zoho CRM implementation within budget.
Result
“Paul was helpful at all stages, and a pleasure to work with.”
Food & retail · Melbourne Cake StudioZoho discovery workshop
Challenge
Systems were not supporting how the business operates.
Solution
A workshop to map processes in detail and identify what wasn’t working.
Result
“We now have a detailed plan and a much better direction for moving forward with Zoho.”
Asset finance · Chevron FinanceZoho CRM reporting
Challenge
A complex report was needed from an existing Zoho CRM.
Solution
Report built quickly, plus a review of how Zoho could do more for the business.
Result
Uncovered “lots of ways we can use the system to improve”.
▶
Video testimonial: Fulie EnergyWatch Natasha Devlin’s team talk about their Zoho CRM journey

More from our Zoho portfolio

Zoho One for Plus Render (Spain)Zoho One for BN HealthyZoho Campaigns for Kyabel PropertyZoho One for SBIS (small business coach)Zoho Recruit for Delgao Shaw ExecutiveZoho support for Upskills QLDZoho Inventory and Xero integrationZoho Bigin API integration for a steel storage manufacturerZoho CRM for a hospitality businessZoho CRM for an education businessZoho for an accounting firmProcess automation for a brokerage firm
Zoho integrations

Zoho, connected to the tools you already use.

See all integrations →
Xero logoMYOB logoQuickBooks logoJustCall logoAircall logoEmployment Hero logoRingCentral logoServiceM8 logoSimpro logoSAP logoMicrosoft 365 logoGoogle Workspace logoShopify logoWooCommerce logoStripe logoSquare logoSlack logo
Client reviews

What our Zoho clients say.

5.0
★★★★★
100+ Zoho implementations
“

Game-changer for our business

“Paul came in, understood our operation quickly, and built us a Zoho setup that actually made sense for a trade business like ours. No fluff, just a clean system that tracks every lead from first enquiry to job completion, automates our invoicing, and gives me a dashboard I can actually read.”

— Alex Hourani, Owner, Forecast Air Conditioning
★★★★★
“

Genuine understanding of our organisation

“Paul takes the time to listen, understand how we operate, and work alongside us to implement a system that is practical, effective, and genuinely suited to our organisation… he continues to provide ongoing support as our organisation develops.”

— Newtown Mission
★★★★★
“

Streamlined our entire business

“They streamlined our entire business using Zoho One, saving us countless hours of manual work. The implementation process was smooth, professional, and completely stress-free.”

— NUVIAX
★★★★★
“

Thoughtful, practical support with Zoho

“Rather than just jumping straight into setup, the workshop gave us the space to go through our processes in detail, identify what wasn’t working, and map out a much clearer plan for how Zoho can be used to optimise and streamline the business.”

— Melbourne Cake Studio
★★★★★
“

Valued, responsive support

“Fantastic responsive service: Paul and his team support some of our very complex Zoho setup problems. They continue to be valued support for our business.”

— Brian Abrahamson, Upskills QLD
★★★★★
“

Zoho One and Zoho Recruit, optimised

“We are an international recruitment firm and he understood our needs and quickly came up with solutions and process optimisations. I would definitely recommend him to any business that is integrating the Zoho suite.”

— Genine Raats, RecruitUp Global
★★★★★
FAQ

Frequently asked questions

Straight answers to the questions we hear most.

Why choose an Authorised Zoho Partner for Zoho Implementation?

A certified partner designs the solution around your processes, configures it properly and trains your team, so you avoid the rework and poor adoption that come from DIY setups.

How long does a Zoho Implementation implementation take?

A focused single-team rollout can be live in a few weeks. Larger multi-app builds are delivered in phases with sign-off at each stage.

Can you integrate Zoho with our other systems?

Yes. Xero, MYOB, Employment Hero, JustCall, Aircall, RingCentral, Shopify, Microsoft 365, Google Workspace and custom APIs.

Can you migrate our existing data?

Yes. We migrate, clean and de-duplicate data from spreadsheets, HubSpot, Salesforce, Pipedrive, MYOB, Xero and legacy systems.

Do you train our team and support us after go-live?

Yes. Every implementation includes role-based training and hypercare, with optional monthly managed support.

Where are you based?

Sydney. We work onsite in Sydney and remotely with teams across Australia, the US, UK and Canada.

Let’s make Zoho Implementation work for you.

Book a free consultation with a Zoho Authorized Partner. No obligation.

Book a free consultationCall +61 485 005 101