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Free written auditZoho Authorized PartnerRead-only review

A free Zoho audit that finds what’s holding you back.

A deep, read-only audit of your Zoho configuration: data, automations, security, licences, integrations and reporting. Every finding rated by risk, with a prioritised remediation plan.

Request your free audit →Call +61 485 005 101
Zoho Authorized Partner
★★★★★
100+ Zoho implementations · Dozens of 5-star reviews

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5 daysto written report
Read-onlyno changes made
Risk-ratedevery finding
$0no obligation

Trusted by leading Australian organisations

Ray WhiteSavillsPickles AuctionsNSW GovernmentQueensland GovernmentWestpacRio TintoVan Brunt & Co. General ContractorsPaddington Uniting ChurchNewtown MissionHousing AustraliaUNSW SydneyAllianzMelbourne Cake StudioFernoRacing QueenslandConservation ManagementWaratah KitchensAUS EnergyInterim FinanceBody ArmourPurple Cow Real EstateUpskills QLDRecruitUp GlobalFulie Energy
Zoho Authorized Partner
Zoho CRM certifiedZoho Desk certifiedZoho Analytics certifiedZoho Creator Certified DeveloperZoho Creator Certified Expert

Zoho Certified Partner. Certified across Zoho CRM, Desk, Analytics and Creator, implementing Zoho for clients across Australia, the US, UK and Canada.

Zoho OneCRMBooksDeskProjectsInventoryAnalyticsCreator
How we help you

Sound familiar? Here’s how we fix it.

The challenges we hear most from growing businesses, and how Free Zoho audit done properly turns them around.

The problemLeads slipping through the cracks
→
With Inayah + ZohoEvery enquiry captured in Zoho CRM, assigned and followed up automatically.
The problemThe same data typed into three systems
→
With Inayah + ZohoZoho apps share one database, and we connect Xero, MYOB and the rest.
The problemNo clear view of the numbers
→
With Inayah + ZohoLive Zoho Analytics dashboards replace end-of-month spreadsheets.
The problemA system nobody actually uses
→
With Inayah + ZohoWe configure Zoho around how your team works, then train every role.
The problemOffshore or DIY setups gone wrong
→
With Inayah + ZohoWe fix, simplify and document what is there before building more.
The problemManual follow-ups and reminders
→
With Inayah + ZohoWorkflows, SMS and Zia AI handle the chasing for you.
What an audit finds

Every finding rated by risk.

Sample findings from a typical Zoho audit (illustrative).

Zoho audit findings (sample)✦ AI agent activeQuick winsMediumHighCriticalDuplicate accounts1,240 duplicates across Leads andContacts.PMCriticalUnused licences6 inactive users still licensed.AIMediumBroken workflowQuote follow-up rule failing sincean update.PMQuickOver-permissioned admins5 users with full admin access.AICriticalXero sync errorsInvoices failing to sync for 2weeks.PMMediumMissing fields40% of deals missing close dates.AIHigh
Audit scope

What we review.

A full configuration review across your Zoho account.

01

Data quality

Duplicates, missing fields and stale records.

02

Automation

Workflows, blueprints and functions that break or overlap.

03

Security

Roles, profiles, sharing rules and admin access.

04

Licences

Seats, editions and apps you pay for but don’t use.

05

Integrations

Connectors and syncs that fail silently.

06

Reporting

Dashboards leaders can actually trust.

Deliverables

What you receive.

A clear report you can act on.

1Executive summaryThe headline risks and opportunities in one page.
2Risk registerEvery finding rated critical, high, medium or quick win.
3Licence reviewSeats and apps you can reduce or reassign.
4Remediation planPrioritised fixes with effort estimates.
5Read-out callA 45-minute walkthrough of the findings.
Our story

Technology should make work easier, not harder.

Inayah Consulting began with a simple frustration: watching good businesses buy great software, then struggle because nobody took the time to understand how they actually work. Before Inayah, our Principal Consultant Paul Bharti spent years delivering technology change for organisations like BT, Westpac, HSBC, McKinsey and PwC. He saw the same lesson everywhere: the process has to come first.

Today we bring that discipline to growing businesses. We sit with your team, map how work really flows, and only then design Zoho around it. Many of our clients come to us after an offshore or DIY setup that didn’t stick, and the most rewarding part of our work is the moment a team stops fighting their system and starts trusting it.

We are based in Sydney and work with clients across Australia, the US, UK and Canada. You work directly with a senior consultant from first call to go-live.

What we stand for

Process firstWe map how you work before configuring anything.
Senior-led, accountableOne experienced consultant owns your project end to end.
Honest recommendationsTechnology-agnostic: we also implement HubSpot, Smartsheet, Pipedrive, Microsoft Dynamics and Jira, so we recommend what fits.
Built to be usedTraining and hypercare until your team runs it confidently.
Zoho Authorized Partnercertified across the Zoho suite
5.0 ★on every rated Zoho client review
4 countriesAustralia, US, UK and Canada
PRINCE2 · ITILenterprise delivery discipline
Top Ratedon Upwork
Proof of success

Real Zoho projects, real results.

A selection of Zoho engagements, with results in our clients’ own words.

▶
Video case study

Pickles Australia

Watch how Inayah implemented Zoho for Pickles, one of Australia’s leading auction groups.

“Paul really hit the ground running as soon as we engaged him. We had a lot of quick wins.” — Nadeen Lawand, Product Manager, Pickles

Watch on YouTube →
Trades · Forecast Air ConditioningZoho CRM, invoicing and dashboards
Challenge
Running on instinct and spreadsheets: leads falling through the cracks, messy scheduling, slow manual invoicing and no visibility.
Solution
A Zoho setup tracking every lead from enquiry to job completion, automated invoicing and a readable dashboard.
Result
“Within weeks of going live, we’d already caught leads we would have previously missed and cut the time our team spent on admin significantly.”
Not-for-profit · Newtown MissionZoho implementation and ongoing support
Challenge
A church, community support and not-for-profit organisation needed a system suited to its unique work.
Solution
Zoho implemented alongside the team, with clear guidance, training and ongoing support.
Result
“A system that is practical, effective, and genuinely suited to our organisation.”
Recruitment · RecruitUp GlobalZoho One and Zoho Recruit
Challenge
An international recruitment firm needed Zoho One and Zoho Recruit tailored to its processes.
Solution
Automations, customisation and process optimisation across Zoho One and Zoho Recruit.
Result
“He understood our needs and quickly came up with solutions and process optimisations.”
Energy · Fulie EnergyCRM selection and Zoho CRM
Challenge
No prior CRM knowledge and a limited budget.
Solution
A clear comparison of CRM options, then a Zoho CRM implementation within budget.
Result
“Paul was helpful at all stages, and a pleasure to work with.”
Food & retail · Melbourne Cake StudioZoho discovery workshop
Challenge
Systems were not supporting how the business operates.
Solution
A workshop to map processes in detail and identify what wasn’t working.
Result
“We now have a detailed plan and a much better direction for moving forward with Zoho.”
Asset finance · Chevron FinanceZoho CRM reporting
Challenge
A complex report was needed from an existing Zoho CRM.
Solution
Report built quickly, plus a review of how Zoho could do more for the business.
Result
Uncovered “lots of ways we can use the system to improve”.
▶
Video testimonial: Fulie EnergyWatch Natasha Devlin’s team talk about their Zoho CRM journey

More from our Zoho portfolio

Zoho One for Plus Render (Spain)Zoho One for BN HealthyZoho Campaigns for Kyabel PropertyZoho One for SBIS (small business coach)Zoho Recruit for Delgao Shaw ExecutiveZoho support for Upskills QLDZoho Inventory and Xero integrationZoho Bigin API integration for a steel storage manufacturerZoho CRM for a hospitality businessZoho CRM for an education businessZoho for an accounting firmProcess automation for a brokerage firm
Zoho integrations

Zoho, connected to the tools you already use.

See all integrations →
Xero logoMYOB logoQuickBooks logoJustCall logoAircall logoEmployment Hero logoRingCentral logoServiceM8 logoSimpro logoSAP logoMicrosoft 365 logoGoogle Workspace logoShopify logoWooCommerce logoStripe logoSquare logoSlack logo
Client reviews

What our Zoho clients say.

5.0
★★★★★
100+ Zoho implementations
“

Genuine understanding of our organisation

“Paul takes the time to listen, understand how we operate, and work alongside us to implement a system that is practical, effective, and genuinely suited to our organisation… he continues to provide ongoing support as our organisation develops.”

— Newtown Mission
★★★★★
“

Valued, responsive support

“Fantastic responsive service: Paul and his team support some of our very complex Zoho setup problems. They continue to be valued support for our business.”

— Brian Abrahamson, Upskills QLD
★★★★★
“

The best decision for our operations

“They took the time to understand our unique needs and built a tailored system that our team loves using. Exceptional expertise and ongoing support.”

— Zoho One client
★★★★★
“

Game-changer for our business

“Paul came in, understood our operation quickly, and built us a Zoho setup that actually made sense for a trade business like ours. No fluff, just a clean system that tracks every lead from first enquiry to job completion, automates our invoicing, and gives me a dashboard I can actually read.”

— Alex Hourani, Owner, Forecast Air Conditioning
★★★★★
“

Thoughtful, practical support with Zoho

“Rather than just jumping straight into setup, the workshop gave us the space to go through our processes in detail, identify what wasn’t working, and map out a much clearer plan for how Zoho can be used to optimise and streamline the business.”

— Melbourne Cake Studio
★★★★★
“

Streamlined our entire business

“They streamlined our entire business using Zoho One, saving us countless hours of manual work. The implementation process was smooth, professional, and completely stress-free.”

— NUVIAX
★★★★★
FAQ

Frequently asked questions

Straight answers to the questions we hear most.

What is the difference between the health check and the audit?

The health check is a 60-minute guided review. The audit is a deeper written assessment of your full configuration, with risk ratings for every finding.

Is the Zoho audit free?

Yes, for businesses considering working with us. It is a fixed-scope review with a written report.

How long does the audit take?

Usually five business days from access to report.

Will you change anything in our account?

No. The audit is read-only. Any fixes are quoted separately.

Request your free Zoho audit.

A deep, read-only review with a risk-rated report. No obligation.

Request your free auditCall +61 485 005 101