Zoho Authorized PartnerZoho CRM specialistsFixed-fee delivery

A Zoho CRM your sales team actually uses.

We implement and customise Zoho CRM so every lead is captured, every deal is tracked and every follow-up happens on time, with Zia AI and automation doing the busywork.

Book a free consultation →Call +61 485 005 101

★★★★★

100+ Zoho projects delivered · Rated 5.0 by our clients

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CertifiedZoho Certified Partner

Fixedfee per phase

Customintegrations included

Sydneybased, Australia-wide

Trusted by leading Australian organisations

Zoho Authorized Partner. Certified across Zoho CRM, Desk, Analytics and Creator, implementing Zoho for clients across Australia, the US, UK and Canada.

Zoho One

CRM

Books

Desk

Projects

Inventory

Analytics

Creator

How we help you

Sound familiar? Here’s how we fix it.

The challenges we hear most from growing businesses, and how Zoho CRM done properly turns them around.

The problemLeads slipping through the cracks

→

With Inayah + ZohoEvery enquiry captured in Zoho CRM, assigned and followed up automatically.

The problemThe same data typed into three systems

→

With Inayah + ZohoZoho apps share one database, and we connect Xero, MYOB and the rest.

The problemNo clear view of the numbers

→

With Inayah + ZohoLive Zoho Analytics dashboards replace end-of-month spreadsheets.

The problemA system nobody actually uses

→

With Inayah + ZohoWe configure Zoho around how your team works, then train every role.

The problemOffshore or DIY setups gone wrong

→

With Inayah + ZohoWe fix, simplify and document what is there before building more.

The problemManual follow-ups and reminders

→

With Inayah + ZohoWorkflows, SMS and Zia AI handle the chasing for you.

What we deliver

What we build with Zoho CRM.

Six of the most valuable Zoho CRM capabilities we design, configure and automate for you.

Lead capture and routing

Web forms, email, calls and ads straight into CRM, assigned automatically.

Pipelines and blueprints

Stage rules and guided processes that keep deals moving.

Quotes and contracts

Quotes from CRM data, signed electronically with Zoho Sign.

Email and call tracking

Every email, call and meeting logged against the record.

Automation and Zia AI

Follow-ups, scoring and predictions running in the background.

Sales dashboards

Pipeline, forecast and activity reporting leaders trust.

The difference

Same work. A very different journey.

How an everyday process runs today, and after Zoho CRM takes over the busywork.

Benefits

What changes with Zoho CRM.

The outcomes we set as targets with you, then measure after go-live.

Hours back every weekData entry, chasing and re-keying run on their own.

One source of truthEvery team works from the same customer record.

Live visibilityDashboards replace spreadsheets and status meetings.

Figures shown are illustrative samples. Your own baselines are agreed during discovery.

How it works

From discovery to go-live.

A proven delivery approach with sign-off at every stage.

Integrations

Connected to the systems you already run.

Zoho apps work together out of the box. We connect the rest: accounting, payroll, telephony, ecommerce and anything with an API.

Accounting and payrollXero, MYOB, QuickBooks and Employment Hero

Calls and SMSJustCall, Aircall, RingCentral, VoIP and SMS gateways

Ecommerce and productivityShopify, WooCommerce, Microsoft 365, Google Workspace and custom APIs

See all Zoho integrations →

Our story

Technology should make work easier, not harder.

Inayah Consulting began with a simple frustration: watching good businesses buy great software, then struggle because nobody took the time to understand how they actually work. Before Inayah, our Principal Consultant Paul Bharti spent years delivering technology change for organisations like BT, Westpac, HSBC, McKinsey and PwC. He saw the same lesson everywhere: the process has to come first.

Today we bring that discipline to growing businesses. We sit with your team, map how work really flows, and only then design Zoho around it. Many of our clients come to us after an offshore or DIY setup that didn’t stick, and the most rewarding part of our work is the moment a team stops fighting their system and starts trusting it.

We are based in Sydney and work with clients across Australia, the US, UK and Canada. You work directly with a senior consultant from first call to go-live.

What we stand for

Process firstWe map how you work before configuring anything.

Senior-led, accountableOne experienced consultant owns your project end to end.

Honest recommendationsTechnology-agnostic: we also implement HubSpot, Smartsheet, Pipedrive, Microsoft Dynamics and Jira, so we recommend what fits.

Built to be usedTraining and hypercare until your team runs it confidently.

Zoho Certified Partnercertified across the Zoho suite

5.0 ★on every rated Zoho client review

4 countriesAustralia, US, UK and Canada

PRINCE2 · ITILenterprise delivery discipline

Top Ratedon Upwork

Proof of success

Real Zoho projects, real results.

A selection of Zoho engagements, with results in our clients’ own words.

▶

Video case study

Toni McQuinn, Body Armour

Hear from Toni McQuinn at Body Armour about working with Inayah Consulting on Zoho.

Watch on YouTube →

Trades · Forecast Air ConditioningZoho CRM, invoicing and dashboards

Challenge: Running on instinct and spreadsheets: leads falling through the cracks, messy scheduling, slow manual invoicing and no visibility.
Solution: A Zoho setup tracking every lead from enquiry to job completion, automated invoicing and a readable dashboard.
Result: “Within weeks of going live, we’d already caught leads we would have previously missed and cut the time our team spent on admin significantly.”

Not-for-profit · Newtown MissionZoho implementation and ongoing support

Challenge: A church, community support and not-for-profit organisation needed a system suited to its unique work.
Solution: Zoho implemented alongside the team, with clear guidance, training and ongoing support.
Result: “A system that is practical, effective, and genuinely suited to our organisation.”

Recruitment · RecruitUp GlobalZoho One and Zoho Recruit

Challenge: An international recruitment firm needed Zoho One and Zoho Recruit tailored to its processes.
Solution: Automations, customisation and process optimisation across Zoho One and Zoho Recruit.
Result: “He understood our needs and quickly came up with solutions and process optimisations.”

Energy · Fulie EnergyCRM selection and Zoho CRM

Challenge: No prior CRM knowledge and a limited budget.
Solution: A clear comparison of CRM options, then a Zoho CRM implementation within budget.
Result: “Paul was helpful at all stages, and a pleasure to work with.”

Food & retail · Melbourne Cake StudioZoho discovery workshop

Challenge: Systems were not supporting how the business operates.
Solution: A workshop to map processes in detail and identify what wasn’t working.
Result: “We now have a detailed plan and a much better direction for moving forward with Zoho.”

Asset finance · Chevron FinanceZoho CRM reporting

Challenge: A complex report was needed from an existing Zoho CRM.
Solution: Report built quickly, plus a review of how Zoho could do more for the business.
Result: Uncovered “lots of ways we can use the system to improve”.

▶

Video testimonial: Fulie EnergyWatch Natasha Devlin’s team talk about their Zoho CRM journey

More from our Zoho portfolio

Zoho One for Plus Render (Spain)Zoho One for BN HealthyZoho Campaigns for Kyabel PropertyZoho One for SBIS (small business coach)Zoho Recruit for Delgao Shaw ExecutiveZoho support for Upskills QLDZoho Inventory and Xero integrationZoho Bigin API integration for a steel storage manufacturerZoho CRM for a hospitality businessZoho CRM for an education businessZoho for an accounting firmProcess automation for a brokerage firm

Zoho integrations

Zoho, connected to the tools you already use.

See all integrations →

Client reviews

What our Zoho clients say.

5.0

★★★★★

100+ Zoho implementations

“

Game-changer for our business

“Paul came in, understood our operation quickly, and built us a Zoho setup that actually made sense for a trade business like ours. No fluff, just a clean system that tracks every lead from first enquiry to job completion, automates our invoicing, and gives me a dashboard I can actually read.”

— Alex Hourani, Owner, Forecast Air Conditioning

★★★★★

“

Helpful at every stage

“We had no prior knowledge of CRM systems and so Paul helped us understand the differences between the various CRM systems… We were on a limited budget, and he worked with us to provide the best outcome within our price range.”

— Natasha Devlin, Fulie Energy

★★★★★

“

Delivered to the highest standard

“Paul and the team worked very hard to ensure the CRM was delivered to the highest standard possible, and we’re very happy with the improvements that were made.”

— Tom Gooday, JEAL

★★★★★

“

Uncovered new ways to use Zoho

“Paul’s knowledge of Zoho CRM also helped us uncover lots of ways we can use the system to improve what we’re doing in our business.”

— Chris Bradd, Chevron Finance

★★★★★

“

A Zoho CRM that does more than expected

“Paul provided excellent and honest recommendations and offered creative and ingenious solutions to any challenges that arose. He delivered more than what I expected the CRM to do.”

— Zoho CRM client, Construction

★★★★★

“

An absolute Zoho wizard

“He tailored the system perfectly to our needs, combining deep technical knowledge with exceptional attention to detail.”

— Zoho CRM & Campaigns client, Plumbing

★★★★★

FAQ

Frequently asked questions

Straight answers to the questions we hear most.

Why choose an Authorised Zoho Partner for Zoho CRM?

A certified partner designs the solution around your processes, configures it properly and trains your team, so you avoid the rework and poor adoption that come from DIY setups.

How long does a Zoho CRM implementation take?

A focused single-team rollout can be live in a few weeks. Larger multi-app builds are delivered in phases with sign-off at each stage.

Can you integrate Zoho with our other systems?

Yes. Xero, MYOB, Employment Hero, JustCall, Aircall, RingCentral, Shopify, Microsoft 365, Google Workspace and custom APIs.

Can you migrate our existing data?

Yes. We migrate, clean and de-duplicate data from spreadsheets, HubSpot, Salesforce, Pipedrive, MYOB, Xero and legacy systems.

Do you train our team and support us after go-live?

Yes. Every implementation includes role-based training and hypercare, with optional monthly managed support.

Where are you based?

Sydney. We work onsite in Sydney and remotely with teams across Australia, the US, UK and Canada.

Let’s make Zoho CRM work for you.

Book a free consultation with a Zoho Authorized Partner. No obligation.

Book a free consultation Call +61 485 005 101

A Zoho CRM your sales team actually uses.

Talk to a certified Zoho consultant

Thanks, we've got it.

Sound familiar? Here’s how we fix it.

What we build with Zoho CRM.

Lead capture and routing

Pipelines and blueprints

Quotes and contracts

Email and call tracking

Automation and Zia AI

Sales dashboards

Same work. A very different journey.

What changes with Zoho CRM.

From discovery to go-live.

Connected to the systems you already run.

Technology should make work easier, not harder.

What we stand for

Real Zoho projects, real results.

Toni McQuinn, Body Armour

More from our Zoho portfolio

Zoho, connected to the tools you already use.

What our Zoho clients say.

Game-changer for our business

Helpful at every stage

Delivered to the highest standard

Uncovered new ways to use Zoho

A Zoho CRM that does more than expected

An absolute Zoho wizard

Frequently asked questions

Let’s make Zoho CRM work for you.